Terms of service

 

Terms and conditions

  • Review and accept your estimate & contract
    -You can make changes to your estimate before accepting​
    -Accept and pay your deposit as soon as possible to secure your date estimates expire  after 3 days (unless otherwise noted)
    -We do not hold dates until services are booked (Deposit)
    -Once accepted, the estimate will convert to an invoice that can be paid directly in the invoice
    -Expired estimates can not be accepted or paid, clients are moved to wait-list for their date​
    -Based on availability clients on the waitlist may be granted an extension of their estimate
    -The maximum extension is 48 hours; if granted, the balance must be paid in full for any event with less than 2 weeks lead time​

    • Pay your deposit​ which is due at the time of booking
    -Deposit is 30% of the total invoice
    -Non-refundable​ and ae due to secure the date and begin services
    -Dates fill up quickly, secure your date with a deposit as soon as you are able to
    -Final payment due one week prior to the event date

    •Complete the Delivery form​
    -After you submit your deposit, you will receive an email with a logistics form inside​. Submit this form as soon as possible to ensure an efficient delivery and installation process
    -Your date is not booked if you do not complete your delivery form. It is very important that you complete the booking form because our process is automated; you're event can easily be skipped if you do not have a delivery form on file. Even if you have made a payment, your date is not booked without a delivery form

    • Short Notice Orders​
    -Any order that is placed with less than 2 weeks of prep time is considered a short notice order​
    -Subject email with a "RUSH ORDER" to myorder@mistikalblaze.com or Text 404-827-8995
    -Any order with less than 5 days of prep time is subject to a $150 rush fee


    Delivery & Installation Terms
    -We deliver balloons in the metro Atlanta area, and surrounding suburbs North, South East and West.
    -$75 Starting-Rate Delivery fee within the city of Atlanta
    -We require a 4-hour minimum delivery & installation window for all balloon installations. Event installations will vary depending on size of event and will be estimated in Estimate. Photo 360 Booth and Hookah set up require a 2-hour install. -Large balloon Garland projects with multiple large items to be setup require a 5-hour installation window
    -Last-minute venue changes are generally not accommodated due to scheduling, but we will consider each on a case-by-case basis. If we are able to accommodate your change, it may impact your delivery and installation and ALL changes are subject to a fee and may impact your reservations and rentals
    -Balloon bouquet deliveries are distinct from installation windows. Due to volume balloon bouquets are delivered between 8am-5pm.

    ​ Install Conditions
    • We install balloon garlands/walls both Indoor and outdoor​ on backdrops, grass walls, ceilings, stages, garages, clubs, homes, yards, restaurants, etc.

    • We do not install in active inclement weather. Be alert of inclement weather and have a back up plan as we do not install or set up in rain, hail, snow, thunderstorms, etc.  
  • Your venue, and setup logistics should also take weather into account. By agreeing to these terms and conditions you understand that we do not assume any responsibility for arrangements that are exposed to inclement weather; rain, foggy conditions, extreme heat, and prolonged direct sunlight.

    • Booking Process
    -$350 Minimum for delivery (except balloon bouquets)
    -No refunds on deposits
    -No refunds on services rendered
    -No refunds - in the absence of a natural disaster - (not including Covid-10 Pandemic)
    -No refunds due to inclement weather. Please check weather conditions ahead of time and make accommodations.
    -No refunds under any circumstances 
    -Rental Periods are 5 hours; if you require more time, please be sure to choose extended hours as an add on.
    -“Rush” orders accepted as case-by-case --based on our ability to guarantee quality service
    -We are not responsible for balloon arrangements damaged once we have installed and left the premises. Clients are liable for damage to 360 photo Booth and Hookah rental as noted in contracts.
    -We are not liable for situations resulting from insufficient prep, and setup time-that is less than the minimum required for the specific job
    -Orders less than $350 require full payment at booking.
    -We reserve the right to share any content we create of products that we produce.
    -Images that we take of our services and our products are owned by MistikalBlaze and considered property or content of MISTIKALBLAZE LLC. ​

    Booked Orders
    -All orders are taken online through our website or via email. Absolutely no orders or revisions are taken over the phone

    • Revisions

-All revisions, questions, or concerns regarding your order must be submitted in writing--No Exceptions
-via the chat on our website or
-in an email to MyOrder@mistikalblaze.com (use name and event date as title)
--No Exceptions
-No refunds on booked services or reduction in services
-No changes will be accepted within a week of service
-This includes changes in the delivery window and venue